FAQS

In how many languages ​​is available adora online store?

You can visit and purchase in ADORA, in Spanish, English and French.

How do I recover my forgotten password?

Do not worry, you can recover it by accessing “registry” and clicking on the option “I forgot the password”. You will immediately receive an email to create your new password.

Can I delete items from my order?

Yes, from “PURCHASE CART” you can delete the items you do not want as long as you have not processed the order.

What can I do if a damaged item arrives?

ADORA only sells and send items in optimal conditions, but if a damaged item arrives, get in touch with us and we will solve the problem. info@adora.barcelona

What do I do if an incorrect item arrives?

If you mistakenly receive an item you have not ordered, please contact us and we will proceed to change it. info@adora.barcelona

The article is not exactly the same tone as that of the online store, why?

We take care that our product images are as true to reality as possible for optimal viewing from any screen, even so will also depend on the resolution of the device from which you are looking.

Is my personal information confidential?

All the information that you share with us is private and confidential, we will only use it to attend your requests, formalize the purchase-sale process and provide you with information about the products. Check all the details in our Privacy Policy.  

How can I contact ADORA team?

Write us to info@adora.barcelona