PRIVACY AND GENERAL POLICIES

As we are Spanish professionals, this website must be subject to Spanish and European legislation. And that’s why both the web and the blog are adapted to the demands of these 3 laws:

 

RGPD (Reglamento (UE) 2016/679 del Parlamento Europeo y del Consejo de 27 de abril de 2016 relativo a la protección de las personas físicas) is the new European Union regulation that unifies the regulation of the treatment of personal data in the different countries of the EU.

LOPD (Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal y Real Decreto 1720/2007, de 21 de diciembre, el Reglamento de desarrollo de la LOPD) regulates the treatment of personal data and the obligations that we should assume the responsible for a website or a blog when it comes to managing this information.

LSSI (Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y Comercio Electrónicoregulates economic transactions through electronic means, as is the case of this web.

 

This privacy policy describes how and when we collect, use and share information when you purchase an item, you contact us through adora.barcelona or its related websites.

This privacy policy does not apply to third-party practices that we do not own or control, including Mailchimp and any external services that you access through Adora. You can consult Mailchimp‘s privacy policy for more information about its privacy practices.

1. The information we collect

In order for us to send you the order, you must provide us with certain information. This information includes your name, email address, postal address, payment information and the details of the product you have requested. You can also provide us with other personal information (for an order, for example), if you contact us directly.

2. Why we need your information and how we use it

We rely on certain legal bases to collect, use and share your information, which includes:

As necessary to provide my services, such as when I use your information to send your order, to resolve a dispute or to provide customer support.

When you have provided your consent, which you can revoke at any time, how to register on my mailing list; if it is necessary to comply with a legal obligation or court order or in relation to a legal action, such as withholding information about your purchases if required by a tax law; and as necessary for the purposes of our legitimate interests, if your rights or interests do not invalidate them, such as:

1) provide and improve our services. We use your information to provide the services you have requested. 2) Compliance with our policy and conditions of use. We use your information to fulfill our obligations with respect to our policy and terms of use.

3. Sharing of information and information shown

The information about our customers is important to us. We only share your personal information for very specific reasons and circumstances, such as:

Service providers. We work with certain trusted third parties to perform functions and provide services for our store, such as transport companies or digital marketing (Mailchimp). We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Changes in the business If we sell or merge our business, we may disclose your information as part of that transaction only to the extent permitted by law. Compliance with the law We may collect, use, retain and share your information if in good faith we believe it is reasonably necessary to:

  1. Respond to a legal procedure or to government requests

          A. Enforce our contracts, conditions and policies

          B. Prevent, investigate and address fraud and                    other types of illegal activity, security or                            technical problems.

     2. Protect the rights, property and safety of our clients and other people.

 

4. Data retention

We keep your personal information only for the time strictly necessary to provide you with our services, as described in the privacy policy. However, we may also need to retain this information to comply with our legal and regulatory obligations, to resolve conflicts and to enforce our contracts. In general, we keep your data during the following period: 4 years.

 

5. Transfers of personal information outside the EU

We can store and process your information through third-party hosting services in the US. UU and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction that has data protection and government oversight laws different from those in your jurisdiction. If we transfer information about you outside the EU, we rely on the Privacy Shield framework as the legal basis for the process, since Mailchimp is certified as such.

 

6. The rights of buyers in relation to their use of personal information and contact details

If you reside in certain territories, including the EU, you have a series of rights in relation to your personal information. While some of these rights are of general application, others apply only in specific cases. Next, I describe those rights:

A. Access:

You have the right to access and receive a copy of the personal information I have about you. To do this, contact us as indicated below. info@adora.barcelona

B. Change, restrict, delete:

You may also have rights to change and delete your personal information, as well as to restrict our use of it. Except in the case of exceptional circumstances (such as our obligation to store data for legal reasons), we usually delete your personal information if you request it via email info@adora.barcelona or through the link that you will find at the foot of any of our emails that we can send to you for commercial purposes, to notify you of changes or of any other nature.

C. Objections:

You can oppose: (i) that we process part of your information according to our legitimate interests and (ii) that we send you marketing messages after providing your express consent to receive them. In both you can present your opposition in the two ways described in point B.

In these cases, we will remove your personal information unless we have compelling and legitimate reasons to continue using that information or if it is necessary for legal reasons.

D. Complaints:

If you reside in the EU and want to raise concerns about my use of your information (and without prejudice to any other rights that you may have), you have the right to do so with the corresponding local data protection authority.

E. Contact:

For the purposes of the EU data protection law, I, Iban Gallego, am the controller of your personal information. If you have questions, you can contact me at info@adora.barcelona. Also by mail to:

ADORA
C / Hospital, 17 1st 1st
08182 Sant Feliu de Codines,
Barcelona SPAIN

Cookies Policy: are small text files that are stored on your computer when you visit some websites, which help to give you a more personalized experience when you visit the website. We use cookies at adora.barcelona to make the website easier to use, and to help inform us about how to improve the website to make it easier for you to buy and browse our site.
We do not store any personally identifiable information about you in our cookies and cookies can not be used to damage your computer.

If you wish to restrict or block web browser cookies you can do so through the browser settings, activating the function to reject cookies.

However, if you select this configuration, you may not be able to access some sections of the website or use any of our services. Our system, like others, will produce cookies when you connect to it unless your browser is configured to reject cookies.

PURCHASE CONDITIONS
The present conditions and the documents mentioned in it, establish the conditions governing the use of the website adora.barcelona of which Iban Gallego Rocamora is the holder with CIF 43444251B and address at Calle Hospital, 17 1º 1ª 08182 de Sant Feliu de Codines (Barcelona) being ADORA its commercial brand.

Please read the Conditions carefully before using this web page. By using this website or placing an order on it you consent to be bound by these Conditions, if you do not agree with all the Conditions, you must not use this website.

These Conditions may be modified. It is your responsibility to read them periodically as the conditions in force at the time of use of the website will be those that will be applicable.

CONTRACT SCOPE
These General Purchase Conditions apply to the sale of all ADORA products through its website, to consumers to whom orders can be delivered in Europe (euro zone only).

Adora reports that its website is aimed at people over 18 years of age. If you are a minor, we recommend that you consult this information with your parents or guardians.

YOUR DATA AND YOUR VISITS AT ADORA.BARCELONA
The information or personal information that you provide about us will be treated as established in the Privacy Policy. By using this website you consent to the processing of said information and data and declare that all the information or data that you provide us are true and correspond to reality.

USE OF OUR WEB PAGE
By making use of this website and placing orders on it, you agree to use this website only to make legally valid inquiries or orders. Do not make speculative, false or fraudulent orders. Properly and correctly provide your e-mail address, postal address and other contact information. Also, you allow us to use this information to contact you if necessary, you can consult our Privacy Policy. If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you declare that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.

PRODUCT AVAILABILITY
All product orders are subject to their availability. However, if there are no items in stock, we will refund any amount you have paid.

CANCELLATION POLICY
ADORA reserves the right to withdraw any product from this website at any time and to remove or modify any material or content thereof. We will always try to process all orders but there may be circumstances that force us to cancel an order after having sent the order confirmation, so we reserve the right to do so at any time without being responsible to you or any third party.

DELIVERY
The delivery will be made at the address you indicate, which may be different from your usual residence, being able to send to your place of work or even to a third person to whom you wish to make a gift. In any of the cases, the identification of the buyer or the person to whom the product is directed will be required by means of an official document identifying him and signing the delivery note.

The deadline set in the website will be merely indicative. ADORA will always try to respect that deadline, not being responsible in case of exceeding the initially estimated deadline.

If after the first attempt to deliver the package we find it impossible to make the delivery of your order, the post office will leave a pick up notice for you to pick it up at your nearest post office, you will have 15 days to pick it up. After this time, mail will return the package to ADORA, and we will be authorized to recover the products. You must get in touch with info@adora.barcelona to return to process the shipment, and the expenses generated will be borne by the buyer.

PRICES AND PAYMENT
The price of the products will be the one stipulated in each moment on this web page, except in case of error. In case of error we will inform you as soon as possible, giving you the option to confirm your order at the correct price or cancel it. If we can not contact you, we reserve the right to reimburse the amount of the order and cancel it.

The prices of this website are expressed in EUROS and include VAT, but exclude shipping costs, which will be added to the total amount due as shown in the Shipping section. The delivery of the order may be subject to customs duties.

You can make the payment with Visa, MasterCard, American Express and through PayPal. To minimize the risk, your credit card information will be encrypted. The charge on your card will be made at the time you confirm your order.

By confirming the order you are confirming that the credit card is your property.

Credit cards will be subject to checks and authorizations by the issuing entity of the same, if that entity does not authorize payment, ADORA is not responsible for delay or failure to deliver and we can not formalize the sale.

 

RETURNS & EXCHANGES
If you are not completely satisfied with your purchase, you can return the items, within 15 calendar days of your purchase and receive a refund or make a change, provided that the item has not been used is in perfect condition and is in its original packaging.

Defective items will be replaced or reimbursed after being evaluated by our team.

Only online returns of items purchased directly at adora.barcelona are accepted

We do not accept returns of products made to measure.

HOW TO PROCESS A RETURN
Contact us by email at info@adora.barcelona or by phone +34 616557556; Tell us your name, order number, shipping code and reason for the return.

Once the information has been checked, we will indicate how to proceed with the return of the product, through your nearest post office and by certified mail, so that the order is not lost.

Forward to:

ADORA

C / Hospital 17 1st 1 08182

Sant Feliu de Codines

Barcelona, ​​Spain)

The item must be in its original packaging, unused and in perfect condition. Within a maximum period of 15 days from receipt of the item by registered mail we will process the return and if it meets the requirements we will proceed to refund the charge made for the purchase (without shipping costs) by the same means as it was made.

RETURNS FOR DEFECTIVE PRODUCTS AND ERRONEOUS SHIPMENTS
In this case, ADORA will assume the shipping costs for the return of defective product once it has been verified by our team, as well as the re-shipment of a new product.

INTERNATIONAL RETURNS
ADORA does not take care of the tariff taxes incurred when returning items from international destinations. Shipments must be categorized in the post office as “Returned items under warranty”.

RESPONSIBILITY
In ADORA we strive to ensure that the descriptions and specifications of the products are accurate and correct with as much detail as possible. The colors that appear on the website are a faithful representation of the original, however, it is possible that they vary slightly from the colors of the actual product due to the resolution of your screen or browser.

We are not responsible for any damages that may be caused by fortuitous or force majeure, strikes, wars, technical breakdowns, maintenance operations, interruptions or errors of operation, inability to access, lack of availability and / or continuity of the portal, data loss, delays in the delivery / collection of orders and in general, for any event that prevents the proper compliance and operation of our services. It will be understood that our obligations will be suspended during this period and once finalized we will find a solution to carry out the order.

In the event that some type of responsibility could be imputed to ADORA, this would be limited to the amount paid by the user.

INTELLECTUAL PROPERTY
ADORA owns all intellectual and industrial property rights that appear on the website adora.barcelona as well as the elements contained in it in particular, images, video, texts, trademarks or logos, color combinations, structure and design . All rights to the effect are reserved.

By virtue of the provisions of Royal Decree 1/1996 approving the rewritten text of the Intellectual Property Law in article 17, the reproduction, distribution and public communication, including the method of making them available, are expressly prohibited. , of all or part of the contents of this web page, for commercial purposes, in any medium and by any technical means without the express authorization of ADORA.

ADORA and its logo are registered trademarks.

VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
We are not responsible for any damage or loss resulting from a denial of service attack, virus or any other program or material that is technologically damaging or harmful to your computer, computer equipment, data or materials as a result of the use of this website. or of the downloading of contents of the same or to which it redirects.

LINKS FROM OUR WEB PAGE
In the event that our website contains links to other web pages and third-party materials, these links are provided for informational purposes only, without our having any control over the content of such web pages or materials. Therefore, we accept no responsibility for any damage or loss arising from its use.

WARRANTY
All our products are guaranteed for 1 year. Any anomaly at the time of delivery should be reported immediately.

No breakages, tears or chipping due to misuse, nor wear of materials due to their use.

Breakages are covered by poor sewing and clear breaks through pores in metals or fibers.

The replacement product will be exchanged for it, and if so, if there is no stock in a similar product.

In case of receiving a damaged or damaged package, it must be stated on the delivery note, otherwise, no responsibility will be accepted, and should be addressed to the post office.

PROMOTIONS AND OFFERS POLICY
The promotions offered in adora.barcelona will be valid until end of stock. In case of having the stock exhausted, we will proceed to the refund of the amount paid.